TERMS AND CONDITIONS

1. Purpose

The purpose of Le Mont Saint Michel's Eshop, thereafter named Eshop, is to provide a platform dedicated to online shopping of products created by and/or for Le Mont Saint Michel.

2. Acceptance of terms

Acceptance of general conditions of sales is tacitly done when validating the order. By proceeding to payment, the user indicates that he fully accepts the general conditions presented.

3. Sales conclusion

The sale is done between both parties, and the property of the item(s) purchased is transferred to the buyer as soon as the payment is done, regardless of the delivery date.

4. Disclosure requirements

Le Mont Saint Michel fulfills its duty of information and advice before a sale, as written in the L121-18 French Customer Code article and the articles which it refers to.

Essential characteristics of the products are mentioned in the detailed description which is displayed along the article's pictures.

Order confirmation implies abiding by the L121-19 French Customer Code article.

5. Client account

Registration is not required to access the website, however, registration is required from the purchaser to place in order.

The following informations are mandatory to register: title, first name, family name, email address, password, phone number and delivery address.

6. Prices and payment methods

The prices shown are indicated in euros, include all taxes in France and the European Union, including the VAT applicable on the day on which the order is placed. Any change in the VAT rate may be reflected in the products’ prices.

For products sent to countries outside of the European Union, the tax-excluded price will be automatically calculated on the invoice.

Custom duties, local taxes, import duties or taxes of State may apply.

These taxes and sums are not under Le Mont Saint Michel’s responsibility.

They are under the purchaser’s responsibility both in terms of declaration and payment to his country’s authorities.

Le Mont Saint Michel allows itself to alter its prices at any time, although it is hereby understood that products are sold at the effective price displayed on the website at the time of the order.

Shown prices include the order processing cost but not the shipping cost.

The payment date are conserved nor by Le Mont Saint Michel nor by the organization in charge of the financial transaction. The payment is effective immediately.

Payments are made through the secured platform Sogenactif using the SSL (Secure Socket Layer) protocole, which encodes and encrypts the transmitted data so that no third party can acquire it during its internet transmission.

Upon request of the purchaser, an invoice showing the VAT (if applicable) will be made available to him.

7. Countries of delivery, shipping cost and delivery time

If the order is to be delivered outside Metropolitan France, the purchaser is the importer of the concerned good(s).

The standard shipping to Metropolitan France is free for any order above 200€, as well as to Europe for any order above 500€.

Delivery times are provided for information purposes only. Le Mont Saint Michel does not provide compensation in case the delivery times were to be exceeded.

If this deadline is exceeded by more than 7 days, the purchaser can ask for the order to be cancelled by sending a registered letter with an acknowledgment of receipt to the following address: Trade & Factory - Château de Monthorin - 35420 Louvigné-du-désert - France.

Le Mont Saint Michel will refund the sums received, shipping cost included — if the in-store pickup option had not been chosen — on the basis of the standard Colissimo shipping cost.

8. Unavailability of order

In exceptional circumstances, if the item ordered is not available, the customer can ask for an exchange or can ask to be fully refunded within 30 days of all the sums paid.

9.  Le Mont Saint Michel's right to turn down orders or to cancel them

We grant ourselves the right to decline any order or to cancel any purchase, regardless of the reason for it. We also grant ourselves the right to cancel any purchase (an order which we have already accepted) in the following situations (among others), without being held accountable for any compensation:

- the product is not available / in stock (any payment will be refunded within 30 days);
- the banking information are incorrect or uncheckable;
- les coordonnées bancaires sont incorrectes ou non vérifiables;
- the order has been detected by our security system as being usual or likely to be a fraud;
- the price(s) of the product(s) was/were incorrect;
- we haven’t been able to deliver the order to the given address.

10. Quality of articles

The quantity and quality of the delivered goods are those specified when the order is placed.

Le Mont Saint Michel grants itself the right to change the article to be delivered if the conditions described in the second paragraph of the R132 article of the French Consumer Code are met. The conditions are the following: the change must be linked to technical change and can not cause any price increase or change of the product quality. It is understood that the customer is free to state the product characteristics that are crucial to him and must be met to carry out the sale.

Articles sold by Le Mont Saint Michel are guaranteed to be new according to the applicable law, and were, under no circumstances, previously used.

11. Non-compliance of the order / Damaged item

It is stated in the L212-30-3 Article of the French Consumer Code that Le Mont Saint Michel, as a professional, is strictly liable to the consumer for the proper execution of the obligations under the contracted sales agreement. Le Mont Saint Michel may exonerate itself from its responsibility by showing the proof that the mis-execution of the contract is due to the buyer, or by the unpredictable action of a subcontractor, or a case of force majeure. In case of any problem concerning the delivery, if the products are faulty or nonconforming (eg: wrong color), the customer must inform Le Mont Saint Michel as soon as possible at the following email address: eshop@lemontsaintmichel.fr

Any claim made more than 3 days after delivery will not be accepted.

In the absence of claim or any information from the customer, the delivered article will be considered satisfying and may not be the subject of later claims.

12. Canceling an order

According to the L 121-20 French Consumer Code, as changed by the 2001-741 decree from August 23rd 2011, and the 2014-344 law from March 17th 2014, a customer can cancel any item delivered within 14 days after delivery.

This right can be exercised through the contact form located in the Orders section of your personal account, or by sending a registered mail with acknowledgment of receipt formalizing the 14 days delay to Le Mont Saint Michel at the following address: Trade & Factory - Château de Monthorin - 35420 Louvigné-du-désert - France.

The return is under the responsibility of the customer, whom must handle the practical details and pay for the shipping cost.

The products must imperatively not have been worn nor washed, they must have been put back in their original package with their original label, to which is added a package covering each product in its entirety. They must not display any signs of use and must be returned along with their accessories.

Customized products, which are made-to-order, can not be returned or exchanged.

It is only after checking that these conditions have been met, that Le Mont Saint Michel will refund the sums paid for the cancelled items, within 14 days, including the shipping cost — if the in-store pickup had not been chosen — and on the basis of the standard Colissimo shipping cost.

Otherwise, no refund will be granted, the customer will remain the owner of the cancelled items which may be sent back to him at his own expense or may be picked up in a Le Mont Saint Michel store within a month top.

13. Exchanges

Exchanges are accepted within 14 days following the reception of your order.

The return is under the responsibility of the customer, whom must handle the practical details and pay for the shipping cost.

The product(s) exchanged will however be shipped at the cost of Le Mont Saint Michel. 

The products must imperatively not have been worn nor washed, they must have been put back in their original package with their original label, to which is added a package covering each product in its entirety. They must not display any signs of use and must be returned along with their accessories.

Customized products, which are made-to-order, can not be returned or exchanged.

It is only after checking that these conditions have been met, that Le Mont Saint Michel will exchange the products.

Otherwise, no exchange or refund will be granted, the customer will remain the owner of the cancelled items which may be sent back to him at his own expense or may be picked up in a Le Mont Saint Michel store within a month top.

The exchange is granted upon respect of these conditions as well as upon availability of the desired product(s). If the product(s) could not be provided in exchange, a subtitute item can be suggested or a refund will be offered according to the conditions of the 13bis article.

Here is how to proceed to return items:

1. Find your invoice or order number

2. With one of these number, contact our customer service at eshop@lemontsaintmichel.fr and detail the product(s) concerned as well as the product(s) desired in exchange.

3. Products must be in their original condition: pack them.

4. Send your package, if possible with a carrier that has a loss and/or damage warranty such as Colissimo or Chronopost. We do not accept COD (Collect On Delivery) deliveries

Returned items must be sent to the following address:

Le Mont Saint Michel
96 Rue Vieille du Temple
75003 Paris
France

For any other request, please contact us: eshop@lemontsaintmichel.fr

13bis. Returns

Returns are accepted within 14 days following the reception of your order.

The return is under the responsibility of the customer, whom must handle the practical details and pay for the shipping cost.

The products must imperatively not have been worn nor washed, they must have been put back in their original package with their original label, to which is added a package covering each product in its entirety. They must not display any signs of use and must be returned along with their accessories.

Customized products, which are made-to-order, can not be returned or exchanged.

It is only after checking that these conditions have been met, that Le Mont Saint Michel will refund the sums paid for the cancelled items, within 14 days, including the shipping cost — if the in-store pickup had not been chosen — and on the basis of the standard Colissimo shipping cost.

Otherwise, no refund will be granted, the customer will remain the owner of the cancelled items which may be sent back to him at his own expense or may be picked up in a Le Mont Saint Michel store within a month top.

Here is how to proceed to return items:

1. Find your invoice or order number

2. With one of these number, contact our customer service at eshop@lemontsaintmichel.fr

3. Products must be in their original condition: pack them.

4. Send your package, if possible with a carrier that has a loss and/or damage warranty such as Colissimo or Chronopost. We do not accept COD (Collect On Delivery) deliveries

Returned items must be sent to the following address:

Le Mont Saint Michel
96 Rue Vieille du Temple
75003 Paris
France

5. Refund for returns will be made using the same payment method used for the order payment.

Refund will be done within 14 days following the items return.

For any other request, please contact us: eshop@lemontsaintmichel.fr

Article 14 : Confidentiality

To keep track of your preferences and the product you put in your cart, we use cookies. They are small text files stored on your hard drive by your web browser. These files can be erased between two orders.

In accordance with the French 2004-801 law from 6th August 2004, « the law on the protection of individuals regarding personal datas processing » which modifies the 78-17 law from 6th January 1978 concerning computer processing, files and freedoms (the French equivalent of the Data Protection Act), you have the right to access, amend, rectify and delete any personal data about you which we hold. To do so, you must ask for it:

By email: eshop@lemontsaintmichel.fr

By mail: Trade & Factory - Château de Monthorin - 35420 Louvigné-du-désert - France

Any information regardless of its form - document, data, graphic, question, suggestion, concept, remark or other - which you may send us using the website, may when necessary be disclosed to certain departments of the company which will be able to answer it the most appropriately.

If you do not grant us your consent to transfer these informations to the concerned departments, you must ask for it at: eshop@lemontsaintmichel.fr

You may go back on your decision at any time by sending an email at the same address.

Article 15 : Intellectual property

Every text, commentary, book, illustration and picture, be it visual or audible, reproduced on Le Mont Saint Michel’s website is protected under the copyright law, trademark law, the patent law, and image rights for the entire world. They are the sole property of Le Mont Saint Michel.

For this reason and according to clauses from the Intellectual Property French Code, only the use for a private usage, provided that different or more restrictive clauses don’t apply, is authorized. Any other use can be considered to be counterfeit and is punished under the Intellectual Property French Code.

Article 16 : Dispute

Any disputes that may arise from the execution and interpretation of the present terms and conditions shall be brought forward to the courts of Paris, France, whom shall have the sole jurisdiction.

Article 17 : Miscellaneous

The terms and conditions are effective starting December 1st 2014.

Le Mont Saint Michel grants itself the right to change certain elements of these terms & conditions throughout the year.

If differences arise between the English and the French terms, only the French terms will be considered binding.


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LE MONT SAINT MICHEL